Terms and Conditions of Use for melogift.eu

1.General

1.1. These Terms and Conditions (hereinafter referred to as the "Terms") govern the rights and obligations between MeloGift , owned by Ruvesa Ltd.
, company ID: 202036157 (hereinafter referred to as “Melogift” or “Merchant”), and all users (hereinafter referred to as “Client” or “User”) who use the website melogift.eu to order personalized songs.
1.2. By accepting the Terms, the Client declares that they have read and understood them and agrees to comply with them.

2.Subject of the Agreement

2.1. The Merchant offers the creation of personalized songs based on information provided by the Client (theme, message, lyrics, style, etc.).
2.2. The creation is carried out remotely through the completion of an online questionnaire and/or direct communication.

3.Order and Conclusion of the Agreement

3.1. The Client places an order through the website by selecting the type of product and filling in the required information.
3.2. The contract is considered concluded when the Merchant confirms receipt of the order by email.

4.Deadlines and Delivery

4.1. The production time is up to 48 hours. The production time is counted from the order confirmation, unless otherwise agreed.
4.2. Delivery is made electronically (via email, cloud, or link).

5.Price and Payment Method

5.1. The price is calculated according to the current online price list and does not include additional fees unless otherwise agreed.
5.2. Payment is made online via credit card or other available methods (bank transfer, etc.)

6.Cancellation and Refund

6.1. According to 6.1. According to Article 57, Paragraph 3 of the Consumer Protection Act (CPA), the consumer has no right to withdraw when the product is made to the consumer’s order or according to their individual requirements.
6.2. Which means that The personalized song is non-refundable.even if ordered online.
6.3. In case of defect or incorrect execution, Melogift undertakes to correct it at its own expense after reviewing the cause and the damage.

7.Right to Claim / Warranty Claim

7.1. The Client has the right to file a claim for technical or content-related discrepancies within 30 days of delivery.
7.2. The complaint must be submitted in writing via email, describing the nature of the issue and attaching a copy of the received song or other relevant information.
7.3. If the complaint is justified, Melogift will provide a free correction, replacement, or refund according to Articles 56–57 of the Consumer Protection Act..

8. Intellectual Property

8.1. All copyrights to the song belong to the Merchant until full payment is made.
8.2. After payment, the Client receives a limited, personal license to use the song (listening, gifting, sharing on social media).
8.3. The song may not be sold, distributed, or used for commercial purposes without written consent.

9. Personal Data

9.1. Melogift processes personal data in accordance with Privacy Policy в melogift.eu/privacy.
9.2. The data is used solely for the purpose of fulfilling the order.

10.Limitation of Liability

10.1. Melogift is not responsible for minor discrepancies in the style or sound of the song, as long as they do not materially affect the performance.
10.2. It is not responsible for delays in delivery caused by technical issues beyond its control (internet, postal services, etc.).

11.Legal Provisions

11.1. The contract is governed by Bulgarian legislation, including:

  • Consumer Protection Act (Articles 52–57)

  • Copyright and Related Rights Act

  • Electronic Commerce Act
    11.2. For all disputes, the provisions of the Civil Procedure Code shall apply. the Consumer Protection Act (CPA)as well as the decisions of the Commission for Consumer Protection.

12.Changes to the Terms and Conditions

12.1. Melogift reserves the right to update the Terms and Conditions.
12.2. Changes take effect after being published on the website.
12.3. Orders placed before the change are governed by the Terms valid at the time.

13.Contact