Privacy Policy

This Privacy Policy describes how melogift.eu, owned by RUVESA LTD, processes users' personal data in accordance with Регulation (EU) 2016/679 (GDPR) – General Data Protection Regulation, which governs the processing of personal data and ensures the rights of individuals regarding their personal data within the European Union and The Personal Data Protection Act in Bulgaria.

Data Controller

RUVESA LTD
Company Identification Number (EIK): 202036157
Registered address: Panagyurishte, Oborishte Street No. 66
Contact email: info@melogift.eu
Website: https://melogift.eu

2.Categories of personal data we collect

When using our website, we may collect the following data:

  • Names

  • Email

  • Phone number

  • Information about the recipient (for example: name, occasion, theme of the song)

  • IP address, browser, and device

  • Delivery and communication data

  • Payment data (processed through myPOS, without storage by us)

3.Purposes of processing

  • Fulfillment of an order for a personalized gift

  • Creation and delivery of a personalized song

  • Communication with the client when clarification is needed

  • Invoicing and accounting records

  • Marketing communication (only with consent)

  • Improvement of the website's functionality and security

4.Legal grounds

  • Article 6(1)(b) of the GDPR – For the performance of a contract

  • Article 6(1)(c) of the GDPR – For compliance with a legal obligation

  • Article 6(1)(a) of the GDPR – Consent of the data subject (e.g., for newsletter subscription or use of cookies)

5.Payments and Financial Data

All payments are processed through the secure platform myPOS.
Melogift.eu does not store debit or credit card data.All financial transactions are processed through a secure myPOS server in accordance with their terms and security standards.

6.Retention periods for personal data

  • Order data – 5 years (according to the Accountancy Act)

  • Marketing data (email) – retained until unsubscribed from the list or until consent is withdrawn

  • IP addresses and logs – up to 12 months, for security and analysis purposes

7. Sharing data with third parties

Your personal data is Not sold or distributed.It may only be shared with trusted third parties when necessary:

  • myPOS – for payment processing

  • Google Analytics – for statistical traffic analysis

  • Hosting provider – for website maintenance

  • Competent state authorities, under a legal obligation

All third parties are required to comply with the same level of data protection.

8. Your rights

You have the following rights:

  • Right of access to your personal data

  • Right to rectification of inaccuracies

  • Right to erasure (“right to be forgotten”)

  • Right to restriction of processing

  • Right to data portability

  • Right to object to certain processing

  • Right to lodge a complaint with The Commission for Personal Data Protection (CPDP) (www.cpdp.bg)

Cookies

melogift.eu uses cookies,to:

  • improve the functionality

  • remember your preferences.

  • analyze the traffic through Google Analytics

  • offers personalized content

You can manage or delete cookies through your browser settings. By using the site, you are considered to have accepted the use of cookies

10. Consent

By using our website, placing an order, or subscribing to the newsletter, you explicitly agree to the current Privacy Policy and with the processing of your personal data in accordance with the terms and conditions stated herein.

11. Changes to the Policy

Melogift.eu reserves the right to update this policy. In case of changes, the date of the last update will be revised. We recommend that you review this page regularly.
Last updated: 22.06.2025